Topics > FAQ

FAQ (74 KBs)

Frequently Asked Questions

Top 20 KBs For This Topic
	How do I start with the InfraWare Transcription Client (ITC)? Quick Start Guide to the InfraWare Transcription Client (ITC)
	How to view QA Score/MT Feedback in the ITC Review QA Score/MT Feedback in ITC
	Key Terms used in the InfraWare 360 platform InfraWare 360 Platform Key Terms
	In what order are jobs presented to MTs for transcription? Queuing Methods Explained
	How do I contact InfraWare? How to Contact InfraWare
	How do I print and download completed jobs from the Secure Web Portal? Print/Download reports from Secure Web Portal
	Does InfraWare support Mac/Macintosh computers? Limited support for Apple Macs
	How do I setup jobs to go to QA? QA Workflow Explained
	How do I choose a TDS phone number? TDS Phone Numbers
	How can I load First Draft editing exercises? Access First Draft Editing Exercises
	Where is documentation for the Secure Web Portal? Quick Start Guide to the Web Portal
	How can I setup masks for MTs to get specific types of jobs? Setting up masks for transcription queuing
	How can I place my logo on the Secure Web Portal and the Secure Web Portal Login? Place Custom Logo on EHR Website
	What is the InfraWare Disaster Recovery Plan? Overview of InfraWare's strategy for disaster prevention and recovery
	How do Saved Searches work? How Saved Searches work
	What are the requirements for the IDC? IDC Requirements
	How does a transcriptionist's Internet connection affect their work? Overcoming Transcription Internet Connection Issues
	How do I handle multiple reports in one dictation job? Duplicating/splitting jobs
	How do I retrieve multiple audio files at one time (IDC)? How to retrieve multiple audio files at one time (IDC)
	How do I Create a Template in the InfraWare Template Editor (ITE)? How to Create a Template

Recently Added KBs To This Topic
	Data Retirement Options Available in the IMC for Administrators Data Retirement Options in the IMC
	How are template metrics calculated? Template Metrics Explained
	How do I mark volume as manually ineligible for First Draft? Set Volume as Manually Ineligible for First Draft
	How do I use the Address Book in the ITC? Using the Address Book in the ITC
	How do I search for jobs in the IMC Queue? Search for jobs in the IMC Queue
	How do I rename a Document Type? Renaming a Document Type
	What happens if I receive a call while dictating using InfraWare Mobile and InfraWare Dictation for iOS? Receiving calls while dictating with InfraWare Mobile/InfraWare Dictation for iOS
	What are Tiered Pay Rules? Tiered Pay Models explained
	How do I force a job through which is in "delayed" status? Forcing jobs in delayed status to the next step in the workflow
	Is Windows 10 compatible with InfraWare? Windows 10 Compatibility
	How do I remove the eSign requirement for a Job? Removing the eSign requirement for a Job
	How are Pay Calculations done when more than one MT works on a First Draft job? Pay Calculations for First Draft Jobs Worked by Multiple MT's
	Are Normals created at the Master Account level available to Production Unit MT's? Production Units and Normals
	What happens if a Routing Plan or Rule for a Production Unit is not Active? Production Unit Routing - Marking Plans or Rules Inactive
	What is the difference between the TAT Minutes and Active TAT Clock Hours? TAT Minutes versus Active TAT Clock Hours
	To what extent is Direct Messaging supported in the platform today? Direct messaging DDS delivery DirectTrust
	How can I load First Draft editing exercises? Access First Draft Editing Exercises
	Does InfraWare support Mac/Macintosh computers? Limited support for Apple Macs
	How long is dictation audio stored on the InfraWare 360 platform? Data Retention Policy - dictation audio
	How long are transcribed reports stored on the InfraWare 360 platform? Data Retention Policy - transcribed documents

Search within this topic :