InfraWare, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the Web site www.InfraWare.com.
Upon visiting our sites, we track the URL Link or the IP address source that your visit originated from. This tracking device is used to monitor the source of incoming traffic to the Web site and is used for internal marketing purposes. We also use this information to help diagnose problems with our servers, and to administer our Web site. We do not disseminate or gather personal information about the user from such tracking methods. Any information obtained is not shared with anybody outside the scope of InfraWare, Inc.
This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. These measures include 256-bit encryption, firewalls, password authentication, and 24-hour network and system monitoring.
InfraWare Downloads and InfraWare Software
If you elect to download the free trial of any InfraWare product, our software registration form requires users to provide contact information such as name, email address, mailing address and phone number. The application may ask for unique identifiers such as your password and data encryption key. Further, if you elect to subscribe to our monthly service, the software registration requires you to give us financial information such as your credit card numbers.
We use customer contact information from the registration form to send the user information about our company. The customer’s contact information is also used to initiate direct contact when such contact is deemed necessary. This contact is directly related to the operation or support of the InfraWare products and services. Financial information that is collected is used to bill the user for products and services. Unique identifiers may be escrowed in encrypted form to allow customer support to troubleshoot all InfraWare service operations. This information is not shared with any companies or individuals other than InfraWare, Inc. personnel, its authorized resellers and contractors.
Authorized resellers have access to the customers who registered with their version through secure access between the reseller and InfraWare, Inc. The information resellers can view is limited to name, address, phone number and email address. All unique identifiers and financial information cannot be viewed by anyone other than InfraWare, Inc. personnel. InfraWare personnel only view personal information for the purposes of billing or upon request of the customer. Customers who obtain InfraWare products through an authorized reseller may be contacted directly that reseller via email, telephone or address.
This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. These measures include SHA2 (2048 bit) encryption, firewalls, password authentication, and 24-hour network and system monitoring.
As with our web site and desktop application software, our mobile applications have security measures in place to protect against the loss, misuse, and alteration of the information under our control. Data stored on the mobile device and all communication between the device and our servers is encrypted, and password verification is required to access to the data and InfraWare services.
Our mobile apps require access to certain capabilities and information from the mobile device, and request permission from the user (either upon installation or during the use of the app) in order to access and use these capabilities and information. These may include the following:
The ability to access phone status. This is used by dictation apps to recognize when an incoming phone call interrupts recording and allows the app to respond appropriately. The apps do not use access to phone status for any other purpose.
The ability to record audio using the microphone. This is used by dictation apps to record user-initiated dictation. The apps never use the microphone for any activity that is not initiated by and under the direct control of the user.
InfraWare sends email to customers who use our software. This email is used for customer awareness and internal marketing. The email is mainly used for welcome letters, instruction letters, billing, receipts, monthly status reports and cancellation letters.
If you do not want to receive promotional emails, simply click the opt-out or unsubscribe link at the bottom of the unwanted email message.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you have any questions about this privacy statement, the practices of this site, your dealings with our Web site or services, or for removing or updating your information in the database, you have the following options for contacting us:
• e-Mail to: customerservice@InfraWare.com
• Telephone: 812-235-7239
• Postal address: InfraWare, Inc./Customer Service, 19 South 6th Street, Suite 900, Terre Haute, Indiana 47807.