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Does InfraWare support Mac/Macintosh computers?

Answer / Solution

InfraWare programs were originally built for the Microsoft Windows desktop operating system.  Over recent years, the Apple Mac systems have gained popularity and they also have become more Windows-friendly.  InfraWare has tested our applications and found that they work fairly well in many circumstances.

What do we mean by "limited support"?  Basically, we mean that InfraWare has successfully tested our programs on the Mac.  We believe they will work fine, and we approve of customers using them in the Mac environment.  InfraWare built the applications for Microsoft Windows computers, and they rely on that technology heavily.  Support for running Windows and Windows-dependent applications on Mac computers has continued to improve.  InfraWare has tested and approved the virtualization technology known as Parallels (see Parallels.com) with a copy of Windows running within Parallels.  The limitation is that InfraWare continues to develop on Windows (not the Mac OS) and our support personnel have limited experience dealing with Mac computers.  When a Mac is not running properly, it is likely the customer will require assistance from an Apple expert. InfraWare finds the programs to work fine in a healthy environment but will not be able to help troubleshoot problematic environments when those issues reach beyond common Windows configuration.

The Online Editor used for eSign and for QA in the IMC depends on the web browser's ability to run .application files.  When running Parallels in Coherence mode (where applications appear on the Mac desktop instead of confined to the Windows desktop) there might be a temptation to use Safari or another browser on the Mac.  That doesn't work because those browsers don't know how to run .application files.  If you run Internet Explorer, the Online Editor should load fine.  IE only runs on Windows and it understands .application files.  Firefox for Windows (running in Parallels and with all the right plug-ins) has been tested to work, but Firefox for Mac will not work.

Minimum requirements: Within the Windows installation itself, all the minimum requirements are exactly the same as for a Windows machine.  For the Mac computer, refer to the requirements for Parallels at parallels.com.

Notes:

  • This article addresses Apple's Macintosh systems.  Support for Apple's iPhone and iPad are completely separate topics and are handled with InfraWare Mobile, a native application build for the iOS operating system on these devices.
  • One limitation is that software updates do not work properly when using Parallels in Coherence mode with the ITC/IDC launch icon pinned to the Dock or Launch Pad.  It is recommended to launch the program from the installed menu rather than adding to the Mac OS Desktop.

Here is a screenshot of the IMC and Online Editor running on a MacBook:


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Direct Link to This KB
http://www.infraware.com/KB/?f=592

Last Updated
Thursday, April 16, 2015

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Apple Mac Macbook Macintosh OSX KB592
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