KB536 Print this KB      
How do I reset a password?

Answer / Solution

How to Reset a Password

Overview

  • Admins can reset passwords for their users.
  • Admins can force a password reset for users on their next login.
  • Individual users may also reset their own passwords.

Admin - Reset Password for a Specific User

Login using your InfraWare Administrator username and Password:

  • Click on the Administration tab
  • Click on the Users Sub-tab
  • Select the user for the password change and click on the name of the user.
  • Go to the 'User Actions' section and select 'Reset' next to the label Password.
  • A page will open that provides fields to type and verify the new password. The security parameters for acceptable passwords will be visible on this page.
  • Once you have typed and verified the password, press "Save password".

Admin - Force Password Change for a User

Login using your InfraWare Administrator username and Password:

  • Click on the Administration tab
  • Click on the Users Sub-tab
  • Select the user for the password change and click on the name of the user.
  • Place a checkmark next to Force Password Change on next Login:

  • This will remain checked until the next time the user logs in to the platform either through the ITC, IMC or EHR Web Portal.
  • During that next login, they will be prompted to enter their current password and to change their password to a new one.

Change Your Password

To change your own password in the InfraWare 360 platform:

  • Go to the Tasks page.
  • Select 'Change my password or email address'.
  • This will open an Edit user information page where you will enter the current password as well as type and verify the new password.
  • Once you have typed and verified the password, press 'Submit Changes'.

Refer to KB858 for instructions on how to change password in ITC.


Related KBs
How does login security work?
Login security
How do I force a password change for InfraWare users?
Force Password Change
How can I specify my security policies?
Account Settings - Security Policy
How do I change my login eMail address in the ITC?
Changing Login eMail in the ITC

Direct Link to This KB
http://www.infraware.com/KB/?f=536

Last Updated
Tuesday, December 22, 2015

Tags
KB536 password security force reset change
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