KB439 Print this KB      
What are the steps for installing the ITC?

Answer / Solution

 

ITC 2009 Installation Overview

The InfraWare Transcription Client (ITC) makes use of Microsoft ClickOnce deployment technology for installation.  ClickOnce application can be installed by non-administrator Windows users as long as the system requirements are met.  The installation begins by running setup.exe, which will download from https://downloads.infraware.com, check system requirements, and then download and perform the actual installation.  This installation takes place under the logged in user’s Windows profile, which means that each Windows user on a given a machine will install the application separately.

System requirements:

  • Supported default web browser (Internet Explorer or Firefox w/ the .NET Framework Assistant add-on installed)
  • Microsoft .NET Framework 3.5 SP1 (or later SP)
  • Microsoft SQL Compact 3.5
  • Supported Operating Systems:
    • Windows 7
    • Windows 8
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Service Pack 2
    • Windows XP Service Pack 3
  • 1Ghz or higher processor
  • 512 MB or higher RAM

The following is a list of the events that occur during the installation of the ITC software.  Click on the links to jump to the detailed description of these events.

1. Download ITC Software

2. Agree to Run or Save File

3. Agree to Security Warning

4. Downloading of files

5. Click-once checks for missing requirements

6. Allow installation to verify application requirements

7. Installation verifies that you want to proceed

8. Allow installation to complete

9. Complete

 

ITC 2009 Installation Steps

This guide will walk you through the steps for installing the InfraWare Transcription Client (ITC). 

 

  1. Go to the IMC Software Tab and click "Install ITC 2009"

What Happens Here: This will tell your browser to begin downloading the setup.exe

 

 

  1. Click "Run" on the security popup window

What Happens Here: This is where you will tell your browser to run the setup.exe once it is downloaded to your computer.

If this dialog does not appear click HERE to troubleshoot the problem.

 

 

  1. Click "Run"

What Happens Here:  This is a standard confirmation dialog for ClickOnce applications.

If this dialog does not appear click HERE to troubleshoot the problem.

 

  1. Allow the download to complete

What Happens Here: The browser downloads setup.exe

If this dialog does not appear click HERE to troubleshoot the problem

 

 

  1. (Optional Step) Accept any missing system requirements for your system

What Happens Here: If you are lacking any system requirements then the installation will indicate the deficiencies and attempt to install them.

If you receive an error message while installing these requirements, click HERE to troubleshoot the problem.

 

 

  1. Allow installation to verify application requirements

What Happens Here: The installation is verifying the installation files.

If this dialog does not appear click HERE to troubleshoot the problem.

 

 

  1. Click "Install" to begin the installation

What Happens Here: The installation will now verify that you would like to proceed

If this dialog does not appear and the installation does not proceed, click HERE to troubleshoot the problem. Note: This screen may not appear if you already have a version of the ITC installed on your system.

 

 

  1. Allow installation to complete

What Happens Here:  The ITC files will now be downloaded and installed under the logged in user's Windows profile.

If this dialog does not appear and the installation does not proceed, reboot your computer and attempt the install again. If you continue to have issues after the reboot click HERE to troubleshoot the problem.

 

 

  1. Installation is complete

What Happens Here: The ITC installation is complete and will now launch the ITC.

If you received an error message, click HERE to troubleshoot the problem.


Related KBs
How do I setup a Transcriptionist workstation?
How to Setup a Transcriptionist Workstation
Where can I get info on common ITC Error Messages?
Overcoming ITC Error Messages

Direct Link to This KB
http://www.infraware.com/KB/?f=439

Last Updated
Monday, November 30, 2015

Tags
KB439 Installation
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